Spiffy Cleaning Services, LLC
By booking bin or dumpster cleaning service with Spiffy Cleaning Services, you agree to the terms below. Please read them before your first scheduled visit.
Service Agreement
Spiffy provides curbside and on-site cleaning and sanitizing of residential trash/recycling bins and commercial dumpsters throughout Monterey, Santa Cruz, San Benito, and South Santa Clara Counties. Recurring service (monthly, bi-monthly, or quarterly) and one-time cleanings are both available. Recurring plans continue automatically until the customer cancels per the notice period below.
Bin & Dumpster Access
Bins/dumpsters must be empty, curbside (or in the agreed access location), and unobstructed on your scheduled service day.
If our team cannot access your bin due to a locked gate, blocked access, or bins not placed out, the visit will be marked as attempted and a rescheduling fee may apply. No refund is issued for missed access.
If your property is gated or access requires a code, you’re responsible for providing it in advance. By granting access, you release Spiffy Cleaning Services from liability for incidental property conditions encountered while accessing the bin area.
Commercial dumpster access must remain clear of parked vehicles or blocking equipment on service day.
What We Can and Can’t Clean
Bins must be free of loose trash, animal waste, and yard debris before cleaning. If bins are heavily soiled, an additional cleaning may be required for full results — this will be communicated in advance where possible.
We cannot clean bins containing chemicals, motor oil, paint, adhesives, or any hazardous or petroleum-based materials. Bins with these contents will be skipped for the safety of our crew and equipment.
If we service a bin before your hauler has collected the contents, we may bag loose trash into a clean liner and place it back in the bin so pickup isn’t disrupted.
The same bins registered at signup are the only ones serviced under your plan — bins cannot be swapped or rotated week to week. To add a bin, contact us and we’ll update your account and pricing.
Rescheduling & Cancellation
Need to skip or reschedule a visit? Notify us at least 24 hours before your scheduled service date by phone, text, or email.
Recurring plans require a minimum commitment (see your service agreement for your specific plan’s term). Canceling before that minimum is met may result in a fee equal to the remaining scheduled visits at the promotional/discounted rate.
Missed visits without 24-hour notice may be billed as completed service if our crew arrived on-site and attempted access.
Weather & Service Interruptions
Crew and customer safety comes first. If weather, road conditions, or an unforeseen event prevents us from completing your scheduled cleaning, we’ll notify you when possible and reschedule for the next available date at no additional charge.
Payment Terms
Payment is due at time of service for one-time cleanings.
Recurring accounts are billed on the schedule outlined in your service agreement; we accept credit/debit card and ACH for recurring plans.
Accounts with an outstanding balance may have future services paused until payment is resolved.
Damage Policy
If a bin is found damaged at the time of service, we’ll photograph and document the issue and notify you promptly. Spiffy is not responsible for pre-existing damage, and a replacement bin (through your municipal provider or hauler) may be needed before your next scheduled cleaning.
Satisfaction Guarantee
We stand behind our work. If you’re not satisfied with a cleaning, let us know within 24 hours of service and we’ll make it right.
Questions?
Contact us at 831.540.7483 or Info@spiffycleanbins.com — we typically respond within 2 business hours.
Spiffy Cleaning Services, LLC — Licensed and Insured
