Applies to: Janitorial / Office Cleaning, Residential Cleaning, Pressure Washing, Floor Care, Carpet Cleaning, Window Cleaning, Move-In/Move-Out Cleaning, Day Porter / Event Cleanup, and Solar Panel Cleaning.

By booking service with Spiffy Cleaning Services, you agree to the terms below. Please read them before your first scheduled visit.

Service Agreement

Spiffy provides commercial and residential cleaning services throughout Monterey, Santa Cruz, San Benito, and South Santa Clara Counties (and Placer/Sacramento Counties for janitorial and residential cleaning). Commercial janitorial accounts operate under an agreed service scope and frequency outlined in your proposal or contract; residential and specialty services (carpet, windows, pressure washing, move-out, solar) may be one-time or recurring.

Commercial accounts: Service term, frequency, and scope are defined in your signed proposal/contract. Either party may terminate with the notice period stated in that agreement.

Residential & one-time services: No long-term commitment required unless you opt into a recurring plan.

Access to the Property

You’re responsible for providing working access — keys, gate/door codes, alarm deactivation instructions — before your scheduled service.

Working water, electricity, and adequate lighting must be available at the service location. If our crew cannot safely complete the job due to a lack of access or utilities, the visit may be rescheduled and a lockout/access fee may apply.

For commercial sites requiring badge access, escort, or after-hours entry, please coordinate access details with us in advance.

Scope of Work & What’s Not Included

Service includes the tasks outlined in your proposal or service agreement (e.g., standard janitorial scope, deep clean checklist, or specialty add-on).

For safety reasons, we do not clean up hazardous materials, mold, biohazards (blood/bodily fluids), or heavily pest-infested areas. If encountered, the affected area will be skipped and you’ll be notified.

Move-in/move-out and deep cleaning scopes are based on the walkthrough or intake details provided; homes/units in significantly worse condition than described may require a revised quote.

Valuables & Breakables

Please secure or point out fragile, high-value, or sentimental items before your cleaning. Spiffy is not responsible for pre-existing damage, “unstable” items not properly secured (unmounted décor, top-heavy objects), or items inside curios/cabinets we don’t typically access. If our team causes damage through negligence, notify us within 24 hours so we can document and resolve it.

Rescheduling & Cancellation

Please provide at least 24 hours’ notice to reschedule or cancel a scheduled visit.

Late cancellations, no-shows, or lockouts (crew arrives but cannot access the property) may be billed as a completed service or incur a cancellation fee.

Commercial accounts: cancellation terms for recurring contracts follow the notice period in your service agreement.

Payment Terms

Residential & one-time services: Payment is due at time of service. We accept credit/debit card and ACH.

Commercial accounts: Invoiced per the terms in your service agreement (standard net terms available for contracted accounts). Accounts with an outstanding balance may have future service paused until resolved.

Weather & Service Interruptions

For exterior services (pressure washing, window cleaning, solar panel cleaning), unsafe weather may require rescheduling. We’ll notify you as soon as possible and reschedule at no extra charge.

Insurance & Employee Standards

Spiffy Cleaning Services is licensed and insured. Our team members are vetted prior to placement on client sites, and commercial staff comply with applicable safety and cleaning-product handling standards.

Confidentiality

For commercial and facility clients, our team will maintain confidentiality regarding your business operations, premises, and any information encountered while providing service.

Satisfaction Guarantee

If you’re not satisfied with a cleaning, let us know within 24 hours of service and we’ll return to address the concern at no extra charge.

Liability

Spiffy Cleaning Services carries general liability insurance. Our liability for any single incident is limited to the cost of the service during which the incident occurred, except where otherwise required by law.

Questions?

Contact us at 831.540.7483 or Info@spiffycleanbins.com — we typically respond within 2 business hours.

Spiffy Cleaning Services, LLC — Licensed and Insured